Delivery
Delivery & tracking
The Vaillant cooling resistor is bought through our eBay listing. It is dispatched from the United Kingdom on a tracked Royal Mail service, worldwide.
Postage prices and delivery times
Postage options, prices and estimated delivery dates for your country are shown on the eBay listing itself, and are confirmed at eBay checkout before you pay. eBay is the source of truth for postage — it is not set or collected by this site.
Dispatch & tracking
Orders are dispatched from the United Kingdom within 1–2 working days of payment clearing on eBay. Every order is sent on a tracked Royal Mail service, and the tracking number is uploaded to your eBay order so you can follow it from My eBay.
Need it faster? Next-day UK delivery can usually be arranged on request — message us before ordering and we’ll sort it out.
Customs, duties & taxes (international orders)
For deliveries outside the United Kingdom, your order may be subject to import duties, taxes or customs fees charged by the destination country. These charges are set and collected by your local customs authority and are the responsibility of the buyer.
Delays or non-delivery
If your tracking has not updated, or the parcel has not arrived within a reasonable time, raise it through eBay first — that keeps you covered by the eBay Money Back Guarantee. You can also contact us and we will help trace it. For returns and refunds, see our Returns & refunds page.